ITIL Process and Impact Analysis at Rabobank ICT

@inproceedings{pub7537,
    author = {

Thaler, Tom
 and 

Knoch, Sönke
 and 

Krivograd, Nico
 and 

Fettke, Peter
 and 

Loos, Peter
},
    title = {ITIL Process and Impact Analysis at Rabobank ICT},
    booktitle = {Proceedings of the 4th Business Process Intelligence Challenge. Business Process Intelligence Challenge (BPIC-14), befindet sich Business Process Management (BPM2014), September 7-11, Eindhoven, Netherlands},
    year = {2014},
    publisher = {CEUR}
}