Towards Personalization by Information Savviness to Improve User Experience in Customer Service Chatbot Conversations

@inproceedings{pub12046,
    author = {

Polzehl, Tim
 and 

Cao, Yuexin
 and 

Carmona, Vicente Ivan Sanchez
 and 

Liu, Xiaoyi
 and 

Hu, Changjian
 and 

Iskender, Neslihan
 and 

Beyer, André
 and 

Möller, Sebastian
},
    title = {Towards Personalization by Information Savviness to Improve User Experience in Customer Service Chatbot Conversations},
    booktitle = {HUCAPP 2022 - 6th International Conference on Human Computer Interaction Theory and Applications. International Joint Conference on Computer Vision, Imaging and Computer Graphics Theory and Applications (VISIGRAPP-2021)},
    year = {2021},
    publisher = {Springer}
}