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In: Gustaf Juell-Skielse, Ida Lindgren, Maria Åkesson. Service Automation in the Public Sector. Concepts, Empirical Examples and Challenges. Pages 147-165 Progress in IS (Progress in IS) ISBN 978-3-030-92644-1 Springer 2022.
To the publicationIn: HMD - Praxis der Wirtschaftsinformatik (HMD) 58 5 Pages 1213-1229 Springer 10/2021.
To the publicationNationales E-Government Kompetenzzentrum NEGZ e. V. Berichte des NEGZ 20 7/2021.
To the publication© DFKI, 2022