Insights from Conversational User Interface Projects

Stefan Schaffer, Norbert Reithinger

In: Conversational Agents: Acting on the Wave of Research and Development. CHI Workshop on Conversational Agents (CONVAGENTS-2019) located at CHI Glasgow United Kingdom 2019.


In this paper we highlight several difficulties and insights that we discovered during our practical work in the area of conversational user interfaces. We review four fields in which we conducted research and industries projects. We dig into issues like developing for various domains, disclose insights into "fun bot" development, and derive ideas for design guidelines for developing for domains with legal restrictions and for efficient interaction.


Schaffer_updated.pdf (pdf, 2 MB )

German Research Center for Artificial Intelligence
Deutsches Forschungszentrum für Künstliche Intelligenz