On the Impact of Self-efficacy on Assessment of User Experience in Customer Service Chatbot Conversations

@inproceedings{pub12045,
    author = {

Cao, Yuexin
 and 

Carmona, Vicente Ivan Sanchez
 and 

Liu, Xiaoyi
 and 

Hu, Changjian
 and 

Iskender, Neslihan
 and 

Beyer, André
 and 

Möller, Sebastian
 and 

Polzehl, Tim
},
    title = {On the Impact of Self-efficacy on Assessment of User Experience in Customer Service Chatbot Conversations},
    booktitle = {IWSDS 2021. International Workshop on Spoken Dialogue Systems Technology (IWSDS-2021)},
    year = {2021},
    publisher = {Springer}
}