Choice and Decision Making for HCI
Time and Place
- Tuesday, April 30th, 2013, 9:00 - 12:20
- CHI 2013, Paris, France
Anthony Jameson, DFKI, Germany
Contribution and Benefit
Find out how users of your systems make choices and decisions - and how you can help them make better ones.
Brief Course Description
Note: The brief description on this page is a slightly more detailed version of the one published on the courses page of the CHI 2013 website.
People are constantly making small choices and larger decisions about their use of computing technology, such as:
- “Shall I use this new application as a replacement for my current one?”
- “Which privacy settings are best for me? Should I even take the trouble to figure them out?”
- “Shall I make a contribution to this on-line community?”
- “If so, which of the two available methods should I use?”
The ways in which users arrive at these choices and decisions can take many different forms and involve a wide range of processes, such as anticipation of consequences of actions, social influence, affective responses, and previous learning and habit formation. This course offers a synthesis of relevant research in psychology and HCI that will enable you to analyse systematically the choices made by the users that you are interested in. This type of analysis will be useful in the design and interpretation of studies that involve users’ choices and in the generation of strategies for helping users to make better choices.
This course was introduced at CHI 2011 and presented again at CHI 2012.
- Discuss, with reference to concrete examples, several types of choice and decision problem regularly faced by users of computing technology.
- Learn how to go beyond current HCI analyses of these problems by applying relevant concepts and insights from several relevant areas of psychological research.
- Take away supplementary materials that expand on the discussion in the course and help you to apply its analytical framework in your own work.
HCI researchers, students, and practitioners who want to be able to understand and influence the ways in which users of the systems that they design or study make choices and decisions.
Lecture segments with interspersed structured discussion.
Anthony Jameson (PhD, psychology) is a principal researcher at DFKI, the German Research Center for Artificial Intelligence. After having studied specific aspects of users’ choice and decision making processes in connection with user-adaptive systems, recommender systems, and multimodal systems, he recently conducted a 2-year research project to prepare the comprehensive analytical framework presented in this course. He has given numerous tutorials at CHI and other conferences and has written chapters for the Human-Computer Interaction Handbook, including a recent chapter on the topic of this course. He is founding coeditor-in-chief of the ACM Transactions on Interactive Intelligent Systems.
User and Cognitive models (primary keyword)
User-Centered Design / Human-Centered Design
Documents With More Details
The following PDF document, which comprises 4 pages of text and 5 pages of sample materials, is an adapted and updated version of the course proposal that was submitted to the CHI 2013 course chairs in October, 2012. It includes a summary of the content of each of the eight sections of the course.
- Detailed course description (PDF, 0.5 MB)
Short Introductory Paper
The following 10-page paper, which was presented in the alt.chi track at CHI 2011, gives a compact introduction to the topic of the course:
- Jameson, A., Gabrielli, S., Kristensson, P. O., Reinecke, K., Gena, C., Cena, F., & Vernero, F. (2011). How can we support users’ preferential choice? Extended Abstracts of the 2011 Conference on Human Factors in Computing Systems, Vancouver.