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Systems That Adapt to Their Users

By Anthony Jameson and Krzysztof Z. Gajos (2012)

In J. A. Jacko (Ed.), The human-computer interaction handbook: Fundamentals, evolving technologies and emerging applications (3rd ed.). Boca Raton, FL: CRC Press.


This paper appeared as Chapter 19 in the 3rd edition of the Handbook, which was published in May, 2012. A preprint of this chapter is available from the first author on request.

From the Introduction:

After a general introduction to user-adaptive systems, the next two sections address the question “What can user-adaptivity be good for?” They examine in turn a number of different functions that can be served by user-adaptivity, giving examples ranging from familiar commercially deployed systems to research prototypes. The subsequent section discusses some usability challenges that are especially important in connection with user-adaptive systems, challenges which stimulated much of the controversy that surrounded these systems when they first began to appear in the 1980s and 1990s. The next section considers a key design decision: What types of information about each user should be collected? The chapter concludes with a reflection on the current state of the art and the future challenges for user-adaptive systems.